Service 05 · CRM Engineering

CRM that runs revenue — with AI inside.

Full-lifecycle CRM engineering across Dynamics 365, Salesforce and NetSuite — implementation, integration, migration and managed support, with Copilot and Agentforce agents embedded where the commercial work actually happens.

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The challenge

Disconnected lead-to-cash.

Fragmented pipeline data

Sales, finance and service run on different systems that never agree on a single customer view.

Weak forecast reliability

Manual pipeline hygiene and disconnected quoting make forecasts a guess, not a commitment.

AI not in the workflow

Copilots stay in demos while reps still copy-paste — AI never touches the commercial motion.

What we build

End-to-end CRM engineering.

From process design to autonomous agents — one connected revenue system.

01

Implementation

Process design, entity configuration, flows and plugins — Apex, LWC and PCF built to your commercial model.

02

Integration

Two-way APIs across Dataverse, MuleSoft and Celigo with robust error handling — ERP, CRM and billing in sync.

03

Copilot & Agentforce

AI agents for autonomous case routing, knowledge retrieval and next-best-action — embedded in the rep's flow.

04

CPQ & quote-to-cash

Complex B2B configuration, advanced pricing and bundles, billing audit and quote-to-cash automation.

05

Migration & optimization

Legacy-to-modern migration, org cleanup and governor-limit tuning — performance without the technical debt.

06

Managed support

Fixed or T&M, ticket-based SLAs — a durable engineering partner, not a one-off implementation.

Dynamics 365SalesforceNetSuiteCopilot StudioAgentforceCeligo
How it works

Connected lead-to-cash.

Connected lead-to-cash CRM architecture syncing CRM, ERP, and billing into Customer 360 with Copilot and Agentforce automation.
Proof

Connected revenue systems.

Outcomes

What good looks like.

Single

Customer 360 view

Two-way

ERP ↔ CRM sync

Faster

Quote-to-order

AI-embedded

Case routing & retrieval

FAQ

Common questions.

Which CRM platforms do you engineer?

Microsoft Dynamics 365, Salesforce and NetSuite — covering implementation, integration, migration and managed support.

Do you build AI into CRM?

Yes — Copilot and Agentforce agents for autonomous case routing, knowledge retrieval and next-best-action, embedded directly in the rep's workflow.

Can you integrate CRM with ERP and billing?

Yes — two-way APIs across Dataverse, MuleSoft and Celigo, plus CPQ and quote-to-cash automation for a connected lead-to-cash system.

Do you offer ongoing CRM support?

Yes — managed support on a fixed or time-and-materials basis with ticket-based SLAs.

Make your CRM run the business.

Tell us your platform and the gap — we'll bring the engineers who've implemented, integrated and AI-enabled D365, Salesforce and NetSuite end to end.