Case Study · Supply Chain & Manufacturing

Order Time Estimation (OTE) — Restaurant Order ML Modeling

Restaurant Tech · Regression ML · Real-Time Prediction · Order Lifecycle Optimization

The challenge

No order-time visibility.

Lack of order time visibility

No understanding of time estimation across the four order stages: Make, Ready, On Road, and Complete.

Manual & inaccurate stage-time estimation

Without a predictive model, stage-time estimation relied on averages — ignoring queue size, events, and location.

No real-time order tracking intelligence

Customers and operations teams lacked real-time estimated completion times driven by data.

Seasonal & event-driven demand spikes

Order patterns varied significantly by weekday, hour, holidays, and events — requiring adaptive modeling.

What we built

A regression-based OTE model.

Regression-based OTE model

ML regression model (Random Forest / deep learning) trained on order time, item make time, location, distance, and event data.

Multi-variable feature engineering

Weekday, location, distance, events, and item-making time selected as strong predictors through correlation analysis.

Exploratory data analysis

Hourly order count analysis, weekday distribution, queue size impact, and average stage time estimation.

Live system integration

Deployed and integrated the model with the app — enabling real-time visualization of each order's estimated progress.

Results

Quantified outcomes.

4 Stages

Make → Ready → On Road → Complete — all modeled.

ML-Powered

Random Forest regression for stage-time prediction.

Real-Time

Order estimation deployed on a live production system.

Multi-Variable

Weekday, location, events, queue size all factored.

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